Refund and Cancellation Policy

<nav role="navigation" class="site-navigation">
  <ul class="site-nav__items"><li class="site-nav__item site-nav--has-dropdown pull-right Hot" >
        <a href="#" class="site-nav__link" >Shop</a><div class="site-nav__dropdown text-left d-position-left" style="width:250px;">
            <div class="site-nav__dropdown-inner"  style=""><div class="clearfix"><ul class="row row-20"><li class="column col-p-100 col-auto" ><div class="row row-20"><div class="col-12 col-lg-12">
      <ul class="submenu"><li>
            <a href="http://thecasecompany.in/collections" class="site-nav__link">Hard/Matte Cases</a></li><li>
            <a href="/pages/soft-silicone-cases" class="site-nav__link">Soft/Silicone Cases</a></li><li>
            <a href="/pages/glass-cases" class="site-nav__link">Glass/UV Cases</a></li><li>
            <a href="https://www.thecasecompany.in/pages/hybrid-cases" class="site-nav__link">Hybrid Matte Cases</a></li><li>
            <a href="https://www.thecasecompany.in/pages/stride-2-0-cases" class="site-nav__link">Stride 2.0 Bumper Cases</a></li><li>
            <a href="/collections/magsafe-clear-case" class="site-nav__link">Magsafe Clear Cases</a></li><li>
            <a href="/collections/designer-phone-wallet" class="site-nav__link">CardSafe Phone Wallet</a></li><li>
            <a href="/collections/pop-sliders" class="site-nav__link">Pop Sliders</a></li><li>
            <a href="/collections/laptop-sleeves" class="site-nav__link">Laptop Sleeves</a></li><li>
            <a href="/collections/airpods-glass-case" class="site-nav__link">Airpods Cases</a></li></ul>
    </div></div></li></ul></div></div>
          </div></li><li class="site-nav__item site-nav--has-dropdown" >
        <a href="#" class="site-nav__link" >Customize</a><div class="site-nav__dropdown text-left d-position-left" style="width:250px;">
            <div class="site-nav__dropdown-inner"  style=""><div class="clearfix"><ul class="row row-20"><li class="column col-p-100 col-auto" ><div class="row row-20"><div class="col-12 col-lg-12">
      <ul class="submenu"><li>
            <a href="/collections/name-cases" class="site-nav__link">Custom Name Cases</a></li><li>
            <a href="https://www.thecasecompany.in/collections/custom-photo-collection" class="site-nav__link">Custom Photo Case</a></li><li>
            <a href="/collections/custom-polaroid-case" class="site-nav__link">Custom Polaroid Case️</a></li><li>
            <a href="/collections/custom-music-player-phone-case" class="site-nav__link">Music Player Case</a></li><li>
            <a href="/collections/custom-name-floral-collection" class="site-nav__link">Custom Name Floral Case</a></li><li>
            <a href="https://www.thecasecompany.in/collections/custom-pet-name-cases" class="site-nav__link">Custom Pet Name Cases</a></li></ul>
    </div></div></li></ul></div></div>
          </div></li><li class="site-nav__item hot" >
        <a href="https://www.thecasecompany.in/account" class="site-nav__link" >Track Order</a></li><li class="site-nav__item site-nav--has-dropdown" >
        <a href="#" class="site-nav__link" >Info</a><div class="site-nav__dropdown text-left d-position-left" style="width:250px;">
            <div class="site-nav__dropdown-inner"  style=""><div class="clearfix"><ul class="row row-20"><li class="column col-p-100 col-auto" ><div class="row row-20"><div class="col-12 col-lg-12">
      <ul class="submenu"><li>
            <a href="/pages/about-us" class="site-nav__link">About Us</a></li><li>
            <a href="https://judge.me/reviews/thecasecompany" class="site-nav__link">Our Reviews</a></li><li>
            <a href="https://forms.gle/gKd1i8A6grPbJVxF8" class="site-nav__link">Cancel/Exchange Order</a></li><li>
            <a href="/pages/contact" class="site-nav__link">Contact Us</a></li><li>
            <a href="/pages/faqs" class="site-nav__link">FAQs</a></li><li>
            <a href="/pages/returns-policy" class="site-nav__link">Returns Policy</a></li><li>
            <a href="/pages/privacy-policy" class="site-nav__link">Privacy Policy</a></li><li>
            <a href="/pages/terms-of-service" class="site-nav__link">Terms of Service</a></li></ul>
    </div></div></li></ul></div></div>
          </div></li></ul>
</nav>

Cart0

Cancellation

We only allow cancellation if the product is not taken to production yet.

Order should be cancelled or replaced within 1 hour of placing the order. If the order is manufactured, we will unfortunately not be able to cancel your order.

Refund/Exchange

We only accept exchange request if you have received the product in a damaged, broken, defective or not usable condition. You will have to send us proof of the product condition in the form of images or videos. Once approved, the product will be replaced for free and we will send the replacement of the same product in 1-3 days.

If product is unavailable or shipped incorrectly, the refund will be processed from our end within 1 business day from the time the returned shipment is received by us. The refunded payment will show up in your payment method in anywhere from 3-5 business days.

REFUND AND CANCELLATION POLICY